IT Operations and Maintenance

Task Area 5

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades.
Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Operational Support
b) Software Maintenance and Upgrades
c) Telecommunications Maintenance (Data, Voice, Images, including Wireless)
d) Infrastructure Management Services (IMS)
e) Configuration Management
f) Network/Hardware Support
g) Help Desk/IT Support
h) Resource Management
i) Backup and Recovery Management
j) Installation, Configuration, and Tuning
k) Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
l) System Management
m) IT Training C-6
n) IT Operation and Maintenance Planning
o) Data Quality Management
p) Transformation Services
q) Continual Service Improvement
r) Balanced Scorecard for Operations
s) IT Infrastructure Optimization