Digital Government

Task Area 8

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G – government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Data Warehousing and Data Mining
b) Business Intelligence
c) Web Development and Support
d) Electronic Commerce and Electronic Data Interchange
e) Customer Relationship Management
f) Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
g) IT –Enhanced Public Relations
h) IT Strategic Planning
i) Records/Document Management
j) Business-to-Government (B2G) Solutions
k) Communications Management
l) Accessibility Services (508 and 504 compliance)
m) Automated Abstraction, Taxonomies, and Ontologies
n) Deep web and federated searching
o) Computational linguistics and machine-based translation
p) Telecommuting Support Services
q) Interactive Marketing